Last Updated: 20 June 2026
Company: Plousios Gigantas Ltd (Company No. 15843075)
Registered in England & Wales
These Terms & Conditions ("Terms") govern the use of all services, products, consultations, audits, training, digital content, and strategic work provided by Plousios Gigantas Ltd and its associated brands, including but not limited to: SortNext, The Income Plan, BrightFence AI, Klozaa, PayQam, Creto AI, FineGuard AI, and all future subsidiaries ("we," "us," "our").
Important Notice: SortNext's services are primarily self-service and assisted-service offerings. Users are expected to proactively engage with the platform, request assistance when required, and make reasonable efforts to utilise the resources, tools, support channels, and sessions made available to them. Failure to do so may affect the quality of outcomes received and shall not constitute grounds for a refund, dispute, or claim of non-delivery.
These Terms apply to all clients, customers, and users who purchase, access, or engage with any service or content offered by Plousios Gigantas Ltd.
By making payment, booking a session, accessing content, or participating in any service, you agree to be legally bound by these Terms.
If you do not agree, do not proceed with payment.
All services provided by Plousios Gigantas Ltd are advisory, strategic, educational, and informational in nature.
We provide:
We do not provide:
Our role is to provide tools, clarity, structure, and professional input. The client is solely responsible for implementation, decisions, actions, and outcomes.
Certain services may utilise artificial intelligence, automation tools, or algorithmic systems.
The Client acknowledges that such systems produce variable outputs that are not fully controllable or predictable.
Plousios Gigantas Ltd makes no warranties regarding:
All outputs generated through AI-assisted processes are provided "as is." The Client is solely responsible for reviewing, editing, and validating all content before use.
Certain services may include participation in a structured Project Lab, which is a simulated professional development programme designed to replicate real-world scenarios for training purposes.
The Client acknowledges that:
Participation does not create any employment, worker, or contractor relationship with the Company.
Plousios Gigantas Ltd does not guarantee any specific outcome, result, or experience. In particular, SortNext does not guarantee:
Career outcomes depend on a wide range of factors outside SortNext's reasonable control, including but not limited to: employer decisions, market conditions, immigration rules and policy changes, economic conditions, competition from other candidates, the Client's qualifications, skills, experience, and individual performance.
Except where the Client activates the optional self-service Auto-Apply tool (which operates automatically under the Client's own direction and control, as described in Section 2B), we do not manually apply for roles or contact employers on behalf of clients as a recruitment or placement service.
Any reference to "support," "assistance," "optimisation," or "career success" refers only to strategic guidance - not execution or outcomes. No statement, marketing material, verbal comment, or written communication shall be interpreted as a promise or guarantee of any employment-related, platform-related, or career-related result.
SortNext provides optional self-service automation tools, including the Auto-Apply engine and the SortNext browser extensions (such as SortNext Job Searcher and SortNext AutoApply), which the Client may choose to activate. These tools operate only when the Client activates them and run within the Client's own logged-in browser sessions to help the Client find job listings, generate tailored CVs and cover letters, complete application fields, and submit job applications.
These tools operate under the Client's direction and control. Where the Client enables Auto-Apply, the Client authorises the tool to prepare and submit applications on the Client's behalf as an automated extension of the Client's own actions. This does not constitute recruitment, job placement, employment brokerage, or SortNext acting as the Client's agent or representative with employers.
The Client acknowledges and agrees that:
Use of these tools is also subject to the terms of the third-party job platforms on which they operate, and the Client is responsible for compliance with those terms.
The Client retains full responsibility for all aspects of their engagement with SortNext's services, platform, and support channels. In particular, the Client is responsible for:
Failure by a Client to request support, engage with available resources, attend sessions, respond to communications, or report issues may negatively affect their experience and outcomes. SortNext shall not be responsible for delays, missed opportunities, or reduced outcomes arising from a Client's failure to seek assistance, proactively engage, or report concerns through the available support channels.
We do not control employers, recruiters, ATS systems, or hiring processes.
The Client acknowledges that participation in structured programmes, including Project Lab, requires:
Progress and outcomes depend on the Client's level of participation and cannot be guaranteed. SortNext shall not be held responsible for reduced outcomes where a Client fails to actively engage with the programme or request assistance when available.
The Client acknowledges and agrees that all CV and LinkedIn optimisation services are delivered based on Plousios Gigantas Ltd's internal methodologies, proprietary frameworks, and professional judgment.
The Client shall be solely responsible for identifying and expressly notifying us, in writing, of any content, roles, achievements, metrics, or information that must not be removed, altered, or excluded.
In the absence of such instruction, the Client agrees that their CV or LinkedIn profile shall be treated as a new document. We reserve full and unrestricted discretion to edit, restructure, remove, replace, or add content as deemed appropriate.
We accept no liability for:
The Client is solely responsible for reviewing, verifying, and approving all final content prior to use.
The Client further agrees that all content used in their CV or LinkedIn profile must be truthful, accurate, and not misleading. Any use of false, exaggerated, or unverifiable information is done entirely at the Client's own risk.
Where guidance is provided on how to present Project Lab or simulated experience:
The Company shall not be liable for any consequences arising from misrepresentation.
Full payment is required before any final deliverables, editable documents, or full content is released.
Preview access is only available to Premium members when at least 70% of payment has been completed.
If payment is incomplete:
Delivery is considered complete when any of the following occurs:
All work created prior to termination remains our property until full payment is made.
Following CV delivery, the Company allocates an average of 1–2 weeks for:
Each Project Lab is individually designed. The Company does not provide identical or generic simulations.
Preparation may exceed 1–2 weeks depending on complexity, demand, or resource allocation. Where this occurs, the Client will be notified.
Project Lab access is only activated once the Client confirms readiness to begin.
Extended preparation timelines do not constitute grounds for refund where work is in progress.
All sales are final.
Due to the nature of professional services, once any work begins - including calls, audits, reviews, preparation, analysis, or previews - the service becomes non-refundable.
No refunds will be issued for:
Time spent on calls, preparation, research, analysis, and delivery is chargeable and non-reversible.
Once any deliverable, platform access, or material has been provided, the service is considered consumed and non-refundable.
Chargebacks initiated after accessing services may result in evidence submission, intellectual property enforcement, and recovery of losses through applicable legal channels.
A customer who changes their mind cannot always expect all their money back. Work begins immediately after sign-up - including the creation of a bespoke Project Lab simulation, which incurs direct costs that we cannot absorb. Where such work has commenced, a full refund cannot be issued regardless of the reason for cancellation.
The Company operates a digital platform that may utilise AI systems, third-party integrations, and automated tools. The Client acknowledges and accepts the following:
Clients who encounter technical issues, errors, or access problems are required to promptly notify SortNext through the support channels provided and request assistance. Where an issue is reported through the appropriate channels, SortNext will make reasonable efforts to investigate, assess, and assist within a reasonable timeframe.
No refunds shall be issued in respect of platform issues where reasonable efforts are made to resolve the matter, or where the Client failed to report the issue through available support channels.
Resolution of issues may take up to 15 working days or longer, depending on complexity, volume, and resource availability.
This includes:
Resolution timelines commence only when the issue is formally reported via official support channels. Delays caused by the Client's failure to report an issue in a timely manner, or by the Client's failure to provide information reasonably required to investigate the matter, shall not be attributed to SortNext.
Delays during active resolution do not constitute grounds for refund, chargeback, or dispute.
SortNext provides a support service to assist Clients with queries, technical issues, and matters arising from the use of its platform and services. Support requests should be submitted through the official support channels available within the SortNext platform.
Target Response Times by Programme:
The Client acknowledges and agrees that:
SortNext will make reasonable efforts to respond to support requests within the applicable target timeframes and to assist Clients in a professional and timely manner.
The following descriptions apply to support-related features referenced on SortNext's pricing pages and service documentation. These descriptions form part of these Terms and are intended to ensure transparency regarding the nature and scope of each feature:
Support Access / Support Request Channel:
Support is provided on a request basis. Clients are responsible for submitting support requests through the official channels provided by SortNext when assistance, guidance, or a review is needed. SortNext does not proactively initiate support on a Client's behalf. The availability of a support channel does not imply dedicated, on-demand, or unlimited support.
Priority Support Queue:
Priority Support Queue provides access to a higher-priority support queue with applicable target response times as described above. It does not constitute a guarantee of immediate response, dedicated support staff, or expedited resolution in all circumstances. Priority status is relative to standard support queues and remains subject to applicable target response times.
CV Review Support Access:
CV Review Support Access allows Clients to request CV review guidance during their applicable programme period. This is not an unlimited editing service, a further done-for-you rewrite service, or an on-demand revision service. CV reviews are subject to adviser availability, applicable service levels, and the scope of the Client's programme. The number of reviews available may be limited as specified in the relevant programme documentation.
Mentorship Access:
Mentorship Access allows Clients to request mentorship guidance related to their programme and career development. This is not a dedicated mentor assignment service, unlimited coaching service, daily check-in service, or on-demand consultation offering. Mentorship guidance is provided upon request and is subject to adviser availability and applicable service levels. Mentorship guidance is advisory in nature and does not constitute a guarantee of any career outcome.
The above descriptions are provided for clarity and consumer transparency. Clients are encouraged to review these descriptions prior to purchase and to contact SortNext with any questions regarding the scope of a feature before making a purchasing decision.
Changes to:
constitute a scope change.
Scope changes may require:
Missed sessions without at least 6 hours' notice are treated as completed and consumed.
Repeated no-shows or habitual non-attendance may result in termination of services without refund.
The Client is responsible for booking or requesting sessions through the channels and booking systems provided by SortNext. SortNext shall not be responsible for missed sessions or missed opportunities arising from a Client's failure to utilise the booking or session request systems made available to them.
Clients must communicate respectfully and lawfully.
Aggression, harassment, entitlement, manipulation, or attempts to extract unpaid labour constitute a breach of contract.
We reserve the right to terminate services immediately without refund.
All drafts, reports, frameworks, templates, and assets remain our intellectual property until full payment is completed.
Clients receive a non-exclusive, personal-use licence only.
Resale, redistribution, training reuse, or public publication is prohibited.
Unauthorised use constitutes intellectual property theft.
All Project Lab simulations, structures, and materials are proprietary and may not be replicated, redistributed, or reused.
The Client acknowledges that job markets are inherently unpredictable.
By using our services, the Client accepts all risks related to:
We are not responsible for risks inherent to employment markets, immigration systems, or platform operations that are subject to circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, Plousios Gigantas Ltd shall not be liable for any loss, damage, claim, or liability arising from or in connection with the following:
Where liability cannot be legally excluded, our total aggregate liability shall be strictly limited to 25% of the amount paid by the Client for the specific service in dispute.
We are not liable for indirect, incidental, special, or consequential losses of any nature.
All decisions and usage of materials remain the sole responsibility of the Client.
Before initiating any chargeback, payment dispute, or refund claim, the Client is expected to contact SortNext directly through the official support channels and allow a reasonable opportunity for SortNext to investigate and seek to resolve the concern. This is a condition of service and reflects the good-faith engagement expected between the parties.
Failure to contact SortNext or to request available support prior to raising a chargeback or payment dispute may be taken into account when assessing the validity and merit of such a claim. In particular:
Chargebacks initiated after service access or delivery may be contested using the evidence available to SortNext, and the Company reserves the right to pursue recovery of losses, administrative costs, and applicable fees through applicable legal and financial channels.
These Terms are drafted to comply with the Consumer Rights Act 2015 and other applicable UK consumer protection legislation.
For personalised digital services, statutory cancellation rights are lost once work begins, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where services include digital content or customised work, cancellation rights are waived once preparation or delivery has commenced.
We retain records of activity, communications, and delivery for the purposes of fraud prevention, delivery proof, and dispute resolution.
These Terms are governed by the laws of England & Wales.
All disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
By paying, booking, or accessing any service, you confirm that you:
If you do not agree, do not proceed with payment.
You further acknowledge that:
Email: legal@plousiosgigantas.com